Privacy Policy

1. Overview

This Privacy Policy explains how GED Exam Help ("we", "us", "our") collects, uses and protects information when you visit gedexamhelp.com, contact us by form, email, phone or WhatsApp, or purchase one of our services.

By using this website or contacting us you agree to the collection and use of information as described here. If you do not agree, please do not use this website.

This policy applies only to this website and to information we collect directly from you. It does not govern the official GED Testing Service website, which we are not affiliated with.

2. Information We Collect

Information you give us

• Name, email address and phone number (via our contact and quote forms)
• The message, subject choice or comment you type into a form
• Details you choose to share during a consultation (WhatsApp, email or phone)
• Payment records needed to process a transaction

Information collected automatically

• Standard server logs: IP address, browser type, pages visited and time of visit
• Referring page, if you arrived from a search engine or another website

We do not ask for and do not knowingly collect payment card numbers on this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and send you the quote or consultation you requested
• Deliver and support the service you purchased
• Send service-related messages such as status and progress updates
• Keep internal records required for accounting and legal compliance
• Detect, prevent and investigate fraud, abuse or security incidents
• Improve this website and its content

We do not use your information for automated decision-making or profiling, and we do not sell your personal data.

4. Cookies & Tracking Technologies

We do not use advertising, remarketing or analytics cookies. This site has no Google Analytics, Meta Pixel, or similar tracking tags installed.

Cookies we do set

• Essential cookies - required for the site to function, such as keeping the navigation and any session state working.
• Preference cookies - remember choices such as whether a notice or popup has already been shown during your visit.

Most browsers let you block or delete cookies in their settings menu. Blocking essential cookies may cause parts of this website to work incorrectly.

5. Third-Party Services

Some features on this website are provided by third parties. When they load, they may receive your IP address and standard browser information under their own privacy policies:

• Tawk.to live chat - the chat widget on this site. Messages you send are processed by Tawk.to under their privacy policy.
• Content delivery networks - Bootstrap, Font Awesome and Google Fonts are served from jsDelivr, cdnjs and Google Fonts.
• WhatsApp - if you tap the WhatsApp button you leave this site and communicate through WhatsApp, governed by Meta's terms.
• Google Search Console - used only for site ownership verification; it collects no visitor data on this site.

We are not responsible for the privacy practices of these third parties. We encourage you to read their policies.

6. How We Share Information

We share personal information only in these situations:

• Service providers - contractors who help us operate, such as hosting or chat providers, bound to use the data only for that purpose.
• Legal requirements - if we are required to disclose information by law, court order or to protect the rights, property or safety of our users.
• Business transfers - if we are involved in a merger, acquisition or sale of assets, your information may transfer with it.
• With your consent - in any other case, only when you tell us to.

We never sell your personal data, and we never share it with other marketers.

7. Data Retention

We keep information only for as long as we need it:

• Enquiry records - kept up to 90 days after your last contact so we can follow up.
• Client records - kept for the duration of your service plus any period required for accounting and tax records.
• Server logs - rotated on a routine basis by our hosting provider.

When information is no longer required, we delete it or permanently anonymise it.

8. Data Security

• HTTPS/TLS encryption across the whole website
• Access to stored records limited to authorised staff
• Encrypted storage of any files you send us
• Confidentiality obligations on every person handling your data

No method of transmission over the internet is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on where you live, you may have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your personal data
• Object to, or restrict, how we process your data
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your data protection authority

To exercise any of these rights, contact us using the details in section 11. We respond to all verified requests within 30 days.

You can also opt out of non-essential communication at any time by replying "STOP" to a message or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, for significant changes, post a prominent notice on the homepage.

Your continued use of this website after a change takes effect means you accept the revised policy. If you do not agree, please stop using the website.

11. Contact Us

For questions about this Privacy Policy or to make a data request, contact us:

• Email: info@gedexamhelp.com
• WhatsApp / Phone: +1 (279) 236-2191
• Contact form: gedexamhelp.com/contact

We respond to all privacy enquiries within 24-48 hours.